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Customers will not receive an automatic fine or penalty. The city's approach is to open a dialogue with a customer. Failing to comply after repeated issues are addressed, the city will follow the Municipal Code which includes mailing two letters. If a customer continues non-compliance, penalties will be assessed and the customer is at risk for termination of water service. The city has no interest in terminating the services to any of its customers.
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No. The only exception is for customers who have been accepted into the Sprinkler System Waiver (PDF) / Water Budget program.
According to the city's municipal code, the use of sprinklers is conditional upon use of a water budget and the city continues to discourage customers from irrigating landscapes at this time. However, the city has developed an enrollment program for customers to apply for and request permission to irrigate landscapes with the use of sprinklers. A water budget must be followed and overall water use still requires a 25% reduction in use compared to last year's usage. To apply, please obtain a Sprinkler System Waiver (PDF) Application, complete and return for review.
City staff will visit your property to confirm the square footage of the turf area shown on your application. You do not need to be home and we will not go onto your property. If we cannot determine the square footage as presented on your application, we will use other resources such as Google Earth or development plans, or contact you for clarification.
For watering, use the same odd-even schedule shown on the Stage 1 Water Conservation page and water between 7 pm and 9 am only (no watering allowed on Mondays). On request, the city will provide a sign that you may post on your property to tell others that you have agreed to follow the city municipal mode as it pertains to the use of sprinkler systems.
We hope citizens take a Good Neighbor approach and help others simply by having a conversation and invite them to find additional information on the city's website or ask them to stop by City Hall for clarification.
If you've had a conversation but feel a neighbor isn't fully understanding the Stage 1 Water Conservation rules, please email Customer Service. Be sure to let us know the exact address and details of the concern, along with dates and times of what is being observed. We'll mail materials to them to help give them the tools they need to follow the Municipal Code.